Order management

Laundry order management that keeps the counter moving

Presso’s dry cleaning POS takes every ticket from counter tap to completed order — two-pane intake, a live order status board and every payment in between — in English and Arabic.

6-stage order board EN + AR detailing chips Express +50% built in Cash · card · split · on-account
Two-pane POS intake

A full ticket in under a minute

The new-order screen is built for a busy counter: garment tiles on the left, the ticket building live on the right. Tap a kandura, an abaya, a ghutra or a suit, pick the service — wash & iron, dry clean or iron only — and the price in AED is already there, VAT included.

  • GCC garment tiles out of the box — kandura/thobe, abaya, ghutra/shemagh, bisht, suits, curtains, carpets per m² and wash & fold per kg
  • Stain, damage and color chips in English & Arabic — a bukhoor mark or pulled seam is noted once at detailing and visible to the whole team
  • Express toggle adds the +50% surcharge automatically and stamps the promised time on the ticket
  • Cash, card, split and on-account payments — every one closes with an FTA-compliant receipt

VAT-compliant receipts →

Presso dry cleaning POS order screen with a filled laundry ticket — kandura and abaya line items, detailing chips, express surcharge and AED total
Presso order status board with laundry tickets moving through New, Detailing, Cleaning, Ready and Out for Delivery stages, overdue tickets flagged
The order status board

Every stage visible — nothing quietly late

The board is Presso’s home screen, and its tabs are your workflow: New → Detailing → Cleaning → Ready → Out for Delivery → Completed. Cashiers see what to work next; managers see what is stuck, and for how long.

  • Stage history timeline on every ticket — who moved it, when, and which rack it sits on now
  • Overdue tickets stand out against their promised time — before the customer calls to ask
  • Pre-Eid kandura and abaya surges stay manageable: per-stage counts show the backlog building early
  • Ready orders hand straight into pickup & delivery runs with driver assignment and COD tracking
Counter craft

Small details that save the day

Six quiet capabilities that turn a rushed counter into a calm one — at intake, on the rack and at handover.

Custom item tile

The odd piece always shows up — a bridal bisht, a carpet runner, a delicate saree. Add a custom item with its own price and care note, straight into the ticket.

QR scan at intake & handover

Scan the ticket’s QR or barcode to pull the order up in seconds — no calling ticket numbers across the shop, no wrong-bag handovers.

Rack location assignment

Every ready ticket carries a rack location, so orders are found in seconds — even on the busiest Eid eve, when every rail is full.

Remembered preferences

Starch level, hanging or folded, fragrance-free — customer preferences are saved once and suggested on the next ticket, in the customer’s language.

Per-branch ticket numbers

Tickets and invoices number sequentially per branch, keeping your records clean and FTA-friendly as you grow from one counter to many.

Walk-in & account customers

Serve a walk-in in seconds, or attach the ticket to a saved customer with full history, wallet balance and on-account terms for regulars.

Questions

Order management questions

Can I serve a walk-in customer without creating a profile?
Yes. A walk-in ticket takes seconds — garments, payment, done. Add a phone number at any point and the ticket attaches to that customer’s profile, so their history and preferences are there on the next visit.
How does the express surcharge work?
Tap the express toggle at intake and Presso adds the +50% surcharge to the ticket automatically — no mental arithmetic at a busy counter. The promised time is stamped on the ticket and flagged on the order board, so express orders get worked first and never quietly become late.
How do I see which orders are running late?
The order board groups every ticket by stage and highlights anything past its promised time. Open the ticket and the stage history timeline shows where it stopped, who handled it last and when — so answering "where is my order?" takes seconds, not a phone call to the plant.

All FAQ →

Ready to run a smarter laundry?

Book a free demo and see Presso handle orders, delivery and VAT invoicing for your laundry — or explore the live demo yourself.